Reviews of the company

v almate nashel etu kontoru trips vrode by, banalno sravnival tseny na maldivy i oni realno vyshli adekvatnee drugih, hotya ne skazat chto my dolgo vybirali — obyasnili chto luchshe vzyat ostrov podalshe ot male chtoby ne nadoel transfer i eto bylo vernoe reshenie. dokumenty osobo dazhe ne proveryal, devushka sama vse podala i cherez tri dnya prislala gotovye fayly v vatsape, strahovku ladno, s menya tolko foto pasporta vzyali i perevod. pered vyletom skinuli pamyatku po chaevym, kak vodit gidroskuter i kuda luchshe ne sovatsya s detmi, eto navernoe ves fidbek i byl no kak-to uzhe na meste nash gid, kurator tak skazhem vyhodil s nami na videosvyaz chtoby proverit chto my norm priehali))). viza vrode i ne nuzhna byla, no oni i eto proverili zaranee i otel zaplatili kartoy bez moego prisutstviya na terminale chto menya udivilo i poradovalo, potomu chto obychno prihoditsya samomu paritsya s blokirovkami. oplatu prinyali chastyami i bez naeba, snachala nebolshoy depozit potom ostavshuyusya posle podtverzhdeniya broni, nichego ne menyalos i tsena ostalas ta kotoraya byla v dogovore, a vot v turagentstve konkurentov so mnoy takoe obstavili by kuchey dopov. Itogo norm tur i glavnoe ya sekonomil chasikov pyat svoego vremeni potomu chto rebyata reshili vse sami, priderus tolko chto otvechali inogda spustya chas no ya sam vinovat zvonil v subbotu v obed, na servis v drugom agentstve na moy vzglyad ne rasschityvaesh a tut hotya by zatreboval potom esche i sertifikat na okeanarium prislali

Got the visa to Georgia for the whole family — there's always something wrong with the passport, so we decided not to risk it and went to their office near work. The manager laid everything out on the shelves just as it should be and, most importantly, without any fluff, though his colleague in parallel was describing a hotel to someone very passionately. Documents and insurance were picked up in three days, payment was taken by card, they even sent the receipt to email without a reminder. Almost right after landing I forgot my charger in the room and texted them on whatsapp — they replied in half an hour with options of where to buy a normal one, not that tourist junk. Liked that they never once bothered us with pushy ads for add-ons, like we just bought a tour for ourselves and fly. They did offer a decent hotel, though I initially asked for a totally different area in the messages — guess it really worked out better that way. On the downside, the only time the manager didn't pick up right away was about a flight date change, but he called back in like twenty minutes and fixed everything quick. About Georgia overall, just for the vibe, I can say the trip was a success. So fully satisfied with the agency, we'll come back to them next time, now I already know where to go.

I needed insurance for Shymkent and a visa, went to trips.kz because it's near my work, the manager was right there and immediately started working on it, even though I didn't know what I wanted myself. Everything was done within an hour, they checked my documents right in front of me, and even sent a message while I was at the hotel, asked if I got there okay, such a small thing but nice. Only thing is they added a card payment fee without warning me in advane, but overall the package was put together well and the insurance actually came in handy when I twisted my ankle there.

We spent about forty minutes picking a Turkey tour, they showed us on the map and told us about the hotel like they'd lived there themselves — all the beach and building details, even where the outlets are more convenient. Visa and insurance documents were done fast, payment taken by card without extra questions. They were always in touch during the trip, helped with transfer when the flight was delayed, came back happy.

The manager immediately got that I needed a beach and zero fuss — offered two options and laid out the difference so well I picked in five minutes. Papers were handled fast, insurance checked point by point, and in Turkey, when I got tangled up with the transfer myself, she replied on WhatsApp and sent the exact link for the bus. Came back happy, everything crisp and without any extra hassle — just how I like it.

booked a trip to turkey through trips.kz, and here's what i'll say — they took a long time choosing, but patiently, showed both cruises and simpler hotels, i was already thinking of giving up, and they kept asking "what matters more — beach or food" and in the end found a variant with a decent grounds though the hotel itself turned out so-so, at random, but documents were processed quickly, insurance and visa done without any hassle, paid by card, receipt sent to email, and when the flight in samara was delayed by four hours — they immediately wrote me on whatsapp how to extend the transfer, that really saved me. overall not perfect, but the agency worked honestly, will give it a four..

Кеше ғана ұшып келдім, әлі күнге дейін әсердемін. Менеджер Түркиядағы қонақүйді таңдауда бірден көзіне түсті, дегенмен өзімнің не қалайтынымды анық білмедім. Құжаттар мен визаны үш күнде рәсімдеді, сақтандыруды мен әлі ойланып жүргенде поштаға жіберді, төлем еш қиындықсыз өтті. Жолда трансферге қатысты сұрақ туындады — WhatsApp-қа жаздым, бес минутта жауап берді, жүргізушіні қайта бағыттады. Ұйымдастыру шынымен жоғары деңгейде, басқа ешбір агенттік мұнша әуре болмайды.

was looking for a tour at the last moment, almost gave up hope of finding something decent for february, and then the guys from trips.kz put together an option for Thailand in one evening and even recommended a better hotel than the one i had my eye on, though i didn't ask for that little extra – they just have a trained eye or something... visa was processed quickly, insurance was a proper one, paid by card without any dancing with tambourines and in a couple days i was already flying, but the main thing is when i got there and was confused about the transfer, i wrote to them on whatsapp and within ten minutes they sent me the contact of a driver who got me to the hotel cheaper than i thought, so for that kind of support right during the trip it's definitely five out of five

Two months I was choosing between the Maldives and Thailand, in the end we went through trips.kz to Vietnam and I never regretted it — the girls in the office spelled out the difference between the hotels right on their fingers, showed photos of the actual rooms not the ones on booking, I paid by card invoice, everything was arranged in one day together with the visa and insurance, and when my transfer got lost at Nha Trang airport they resolved the issue in fifteen minutes over whatsapp sent a new car. Five stars because I felt like I was under a wing, every question I had didn't go unanswered

Wanted mountains, not a beach, and cheap, without the whole ticket hassle. On trips.kz they somehow found an option within my budget right away, even though I myself had no real clue what I wanted. They explained calmly what makes one route different from another, and didn’t push me into a choice. Documents were handled in one go — passport, insurance, a couple of signatures, and three days later I was already flying to Kyrgyzstan. Paid by card, nothing froze, receipt sent to email right away. Then the best part — in Almaty their guy picked us up, put us in a car, and the guide on site knew we were from that specific agency, so we didn’t have to look for anyone or prove anything. I even lost my sports bottle in the mountains, messaged them from the hotel on a whim, and no — they told me which souvenir shop sells the same ones. I came home happy, but since that trip I keep wanting to go back, guess that’s a good sign. So if you also love touching everything with your own hands like I do, and are afraid of getting scammed out of nowhere — it’s fine there, no stress)))

I reached out for help picking a tour to Malaysia, thought I'd find everything myself, but ended up getting tangled in layovers and visa nuances, here the guys put together an itinerary in a couple of days and chewed over every option down to which bus is better to take from the hotel to the metro. Documents were sorted quickly, insurance was added right on the same day, and payment could be done by card without any hassle in three clicks. During the trip itself, when I had a hiccup with the transfer and wrote to them in the messenger, they replied within a minute and sent the local driver's contacts, so I came back happy, though I still knocked off a star for not warning me in advance about the paid beach).

Trip went great, the whole package from visa to insurance came together without a hitch, though at first I was worried they'd forget something. The manager at the office laid it all out for me in one evening, I just poked at my phone, and she'd alrady picked both the hotel in Istanbul and the flights so the layover wasn't a nightmare, documents were handled turnkey — paid by card and forgot about it, everything worked on the spot, didn't have to call even once with questions)) weather changed four times a day, but the food — top notch, came back happy as a clam.

Бірінші рет осы trips.kz арқылы алдым, Тайландқа бардым, сосын жұмыстан қолымын босамай бәрін соңғы күнге қалдырдым – солар болмаса визамен қиналар едім. Өзімнің демалуымды білмеймін, бірақ олар әр кеште хат жазып, трансферді де, билеттерді де тексеріп отырды, қонақүйде ешқандай қиындық болған жоқ (алыстан басқарғандай). Ақшаны екі бөліп төледім, тіпті кейін курс өзгеріп кетсе де ешкім қосымша талап етпеді, міне сол үшін бес берем.

We had a big anniversary for my parents coming up, wanted to fly to Turkey in November with the whole family, and I'm always the one who organizes everything and then I'm stuck dealing with all these message threads like crazy. So I decided for the first time in my life to go through an agency, on a recommendation — it's trips.kz from Almaty; here in the office they explained everything clearly, showed me options right away within the budget I said, didn't even push the expensive ones, and picked one where the beach was close by and the food was decent.. documents were gathered in a couple of visits, visa and insurance they handled themselves, card payment went through without any trouble? and already at the spot, when the guide from our receiving company was running late on the first day, a girl from the agency texted me on whatsapp that everything was fine and it was just traffic on the road, took a bit off my mind, of course, extra thanks for that, although overall we had a great rest without a hitch, everyone is happy. no small everyday issues came up, the only thing is, at the airport I misread the board and almost went to the wrong check-in counter, but that was my own carelessness, nerves before the flight, I have zero complaints about the company.

Had to contact trips.kz from Almaty to arrange a trip to Malaysia for myself, thought I'd manage on my own, but got fed up with visa nuances last time, so decided to trust careful preparation. Explained the differences between packages clearly, nothing was pushed, and I'm picky about service and all sorts of little things, but even I was pleased that the doctor for insurance was their Kazakh one, not just anyone, and everything was arranged exactly by the deadline I needed. Paid directly by card and got electronic dokuments with notes on where everything is, so at the head office I had nothing left to do, everything was already ready for their visa center. Georgetown itself is fine on its own, but what pleased me most was the agency's reaction when my check-in wasn't going through at Kuala Lumpur airport — sorted my flight out in ten minutes, called the receiving side, though they could've just sent me off during off-hours.

vzyala tur cherez trips.kz v noyabre letala v malayziyu i agentstvo samo vse sdelalo ne prishlos nikogo dergat vizu strahovku oteli raspechatali i obyasnili gde chto lezhit v telefone.. oplachivala kartoy cherez ssylku vse chetko proshlo bez zavisaniy a v kuala-lumpure u menya poteryalsya transfer i ya uzhe dumala sama taksi lovit no oni otvetili v vatsape za pyat minut i vse reshili so svoim gidom.. pridratsya ne k chemu razve chto vauchery prislali v pdf a ya lyublyu kogda vse odnim faylom no eto uzhe moi tarakany.

Everything done quickly and clearly, didn’t even expect it. The manager immediately understood what I needed, explained the difference between the options, and I never thought getting a visa and insurance could go so smoothly, without all that constant rushing around and stress. Paid by card, all docs sent to email, and already in Thailand, when I forgot to print the hotel voucher, they sent everything to WhatsApp in ten minutes.

We spent a long time choosing the tour, but the manager (she called me a couple of times) eventually suggested what was needed – not the cheapest option, but without any extra charges, she explained everything to me about visas and insurance. Documents were prepared quickly, payment went through without issues, and when I was already in Turkey and a small hitch came up with the transfer, the office replied right away and sorted it all out within an hour, even though I thought I'd be left alone with that problem. Almost everything about the trip was nice, minus one point for not sending a reminder about the passport control queue at the airport on departure, but overall I'm satisfied, I'd rate it a four)))

Booked a trip to Istanbul through trips.kz, my wife insisted it’s safer through an agency rather than sitting on websites myself. The manager laid everything out for me, even showed which hotels are closer to the center but quieter at the same time, because I was grumbling that I can’t stand street noise. Documents were processed quickly, picked up the visa and insurance right on the day of payment, without any extras or waitng. already during the trip an issue came up with the transfer, wrote to them on whatsapp, got a reply within an hour and they rebooked everything with the hotel (the room turned out better than in the photos, by the way). Overall happy as a clam, would’ve given five stars just for that, but it bugs me that I never properly found the excursion option described on the site, had to ask about everything separately. So four, but I’ll come back to them if I ever get swept off somewhere again

I still don’t get why I was afraid to book a tour through an agency, trips.kz picked a option for me in Turkey in one evening, explained how one hotel differs from another and didn’t push, it was pleasant. Getting the visa and insurance took minimum time, all documents were sent to my email, I paid by card with no fuss and within a week I was already flying. When it turned out at the hotel that I had two different meal vouchers (my own fault, mixed up the bookings), they replied on whatsapp within fifteen minutes and helped sort it out with the reception, for that a special thanks.. came back happy as a clam

my greek visa burned up last year because of quarantine, and then a friend's wedding came up in august and i needed to solve the issue urgently, that's why i went to trips.kz probably because it was first in search and on their site it was straight up visible that they work not just for show, they explained to me that regarding schengen you can only try through finland or spain, took my passport and in four days said everything was ready even though before that at another place i was told my chances were zero, card payment went through without problems and at one in the morning when i was already at the reception and it turned out that the booking dates got mixed up, they sorted everything out in fifteen minutes and in the end i didn't even miss a single poker tournament at the hotel, overall really satisfied that i stumbled upon normal people and not pop stars

I asked twice about visas, in July with documents it's always a mess, but the manager somehow calmly explained everything, I even calmed down while she was dealing with my work certificate, which I lost and found in the washing machine. In the end the tour was picked not how I wanted, but better — with a normal flight, without those stupid six-hour layovers in Dubai. Paperwork took one day, everything was sent to my email, I just paid by card via a link in whatsapp. Then a couple of days before departure it started raining in Antalya and I was panicking. They wrote to me in the morning that the weather was temporary and that by evening it would all pass. Originally I was choosing insurance for everything, in the end I really cut my finger with a splinter on the beach, at the hotel they bandaged it for free, but its nice to know that the insurance sat quietly in my phone. I came back, and for a couple of days I caught myself thinking I want to go back to that summer. Very satisfied, there's nothing to nitpick really

I was expecting a miracle from this agency — I’d never bought tours myself and was scared they’d mess up the documents, so I specifically told them I was going to Turkey with a kid so they’d take all the nuances into account. They put together my visa, insurance, and hotel in two days, calmly explained the difference between the options, I didn’t understand half of it, but I paid by card on the spot and within a week I realized they really are good. During the trip itself I also called them once about the transfer, they answered in five minutes and sorted it all out, I came back happy and now I’ll only get my vacation from them.

had to fly to Georgia for family matters, on my own i'd never have gathered all the paperwork, so i went into trips.kz in Almaty. right away i said i need it cheap and without hassle, they rolled out three options, laid out the pros and cons of each, plain and simple, no fluff. documents got sorted fast, visa and insurance they checked themselves, payment taken by card, though i thought it was cash only. during the trip, when the flight got delayed by four hours, the agency itself messaged me and helped move the transfer at the hotel, that was really handy.. came back satisfied, though the hotel itself in Tbilisi was meh, but no complaints toward them, giving a four becuase they could've saved some money on the booking.

I reached out to them for a trip to the UAE because two people at my work already flew that way, and were raving about it. Took about three minutes to pick, first they poked at the monitor, then printed out three options and told us straight up about each one, that entry to the waterpark costs extra. Documents were put together in a day, insurance added without any extra questions, payment by card with no fee, receipts for everything. At the hotel there was a small snag with the transfer, so I messaged them on whatsapp, they sorted it all out with the local host side within half an hour. Came back happy, no stress, paperwork was solid, help, by the way, and even thanked them afterwards, because my sister also wanted to go to the same agency.

It was awful that we struggled on the first day, I already thought everything was lost, and then they called and I came to the office myself and we sorted everything out in an hour. They waited for the charter to Phuket until the last moment and I was panicking, but the documents, visa and insurance were ready perfectly, they even made color copies for the hotel, nothing got lost anywhere. The card payment went smoothly, without any extras at the airport, and in Turkey itself (the hotel turned out great) they replied on whatsapp after six hours, even though it was Saturday, and I wish all travel agencies worked like that, because now I'll reccomend them to everyone I know, really.

This trip actually started with a spontaneous stop into trips.kz and honestly, I didn’t even expect that they’d lay out all the Turkey options for me so thoroughly and patiently — it felt like I wasn’t picking a tour but buying an apartment, so many details besides just selling me the package, the documents were processed quickly, the visa and insurance were brought right to the office and the payment was taken however was convenient for me by card without extra questions, and then during the trip itself when I got all confused about the transfer — they were in touch answering within a couple of minutes and literally walked me by the hand to the hotel, great people work there or maybe I just got lucky, but for service like that you wanna give a five, really there were no problems at all, even though I’m usually the type to stress over little things.

dug through instagram and saw trips.kz ad, needed to urgently get out of stuffy Almaty, booked a trip to Tarfaya for 6 days, the girl on the call explained the perks of the location for the ocean to chill you with cold — that got me. paid the package to the card then they brought documents by courier the next day insurance turned out cheap i accidentally showed up at closing time they processed everything fast without drama (during the trip they wrote on whatsapp twice one about booking an excursion could have flaked but they called back and it all settled) almost home now gotta say soviet service does not get in people's way =) quite detailed but there were small hiccups with the transfer day-long waits. not perfect but i'd go with them again, warmly met and not abandoned

туркияга отбасыммен trips.kz арқылы шілдеде бардым, әуелі балаларды қайда апаруға болады деп сұрауға кірдім, олар маған бір кеште үш нұсқаны бағасымен және ұшумен қатар жайып салды, сондықтан ми қайнамады, менеджер арасында баланың визасын қалай тезірек жасауға болатынын айтып қалды, мен тіпті оны еске де алмаппын, құжаттарды бір барғанда рәсімдедік, сақтандыруды өздері таңдады және төлемді картамен артық әуре-сарсаңсыз қабылдады. ал қонақүйде ресепшнде орысша сөйлейтіндер жоқ болып шыққанда оларға ватсапқа жаздым, он минутта кондиционері қалыпты нөмірді қалай сұрау керектігі туралы жадынама жіберді, қойылымда телефонды көрсетуге тура келді, бәрі шешілді. мұндай қолдауға бес балл қояр едім, бұрын өзім бәрін іздеп, нәтижесінде не аларымды білмей жүйкемді тоздырғаным бекер екен..

Went to Turkey on a whim, for a week, because we were getting passports for work — and since the doc was already in hand, why the hell not, went with trips.kz, the neighbor from the parking lot was raving about it. The manager nailed the hotel choice for our budget, confirmed it in like forty minutes, then sorted the visa and insurance too — I didn’t even catch when the application went through, it was all sitting in my account, paid by card and forgot about it. A day before the flight they sent a checklist, and after landing I was chasing the guide at the transfer, in whatsapp they replied within half an hour even at night, overall — worked solid and stress-free, came back happy, recommend it.

ұшқан жерімде телефоннан хабарласып тұрдым, бір рет болмады бәрін сұрап алдым, тіпті аударымды да сол жерде түсіндірді trips.kz-те бірінші рет алдым турды, өзім іздегенімнен арзан болып шықты, визаға құжаттарды өздері жинап берді, мен тек қол қойдым ғой... түркияда отель ауыстыру керек болды, бір ғана ватсап хабарлама жаздым, 10 минутта шешілді, қыздар ыңғайлы, ешкімге ұсынбаймын өзім тағы соларға барам

booked the turkey trip through trips.kz, almaty. first just sent a request, thought they'd answer standard, but they actually started finding out what i needed — not the budget but really a normal option, i was flying alone, wanted no crowd. picked a hotel away from the animation, explained the difference between beaches so thoroughly, like they'd sniffed every pebble there themselves. no visa needed, but insurance and documents were checked several times, payment went through without issues, by card via a link. already on the spot, when i couldn't figure out the transfer myself (my fault, forgot to confirm), they were in touch within a minute and sorted everything, even answered in whatsapp at night. the tour worked like clockwork, though i'm usually skeptical about such raves, here you really feel they cared about you. came back and wrote this review first thing, while impressions are fresh. extra charge for early check-in turned out unnecessary — got the room right away, a trifle, but nice.

Booked a tour through trips.kz, Almaty, ended up with the manager, and with him everything just clicked right away, he listened to my mumbling about «want this and that», suggested a couple of options in Malaysia himself that I'd never have found in my life. Paperwork, visa and insurance took minimal time, payment went through without any dancing around, and when I wrote them from the hotel with a stupid question about an excursion — they replied within ten minutes and sorted it all out.

The manager picked the tour for us absolutely perfectly — I just sat there with my mouth open when she started laying out options by budget and time, like she’d flown with us herself. Papers and insurance were sorted in one visit, everything checked, every penny counted in advance, and when I wrote them on WhatsApp from Turkey about something small — how and where to exchange money — they replied within five minutes and even asked if we’d made it to the hotel. Honestly, you usually expect some catch from agencies, but here after the trip it felt like everything was done as if for themselves.

At first I was worried, of course. They offered me options quickly, there were three of them, and each was described in such detail, as if they had been there themselves. The visa to Spain was done without me at all — I just had to send the documents, then they picked everything up and gave me the finished passport before the flight. Payment was taken by card, calmly, without any nerves. While we were at the hotel a message came from the agency — asking how check-in went, if everything was alright with the room. Nice. But I’m probably a nag, it annoyed me that the hotel description didn’t mention what the animation was like — I’d have picked a different one with the kids, but that’s probably nitpicking. The insurance turned out to be electronic, I didn’t even look at it, but when my daughter fell off the bike, everything was accepted without extras, the policy really worked. Overall — a solid four. The organization was clear, no hiccups, and the reliability of this agency pleased me — I came back without a single urge to badmouth them.

ehal za vizami i putevkoy v Turtsiyu, vokrug vse sovetovali trips.kz a u konkurentov tsennik budto kosmos natyanuli v ofis i srazu popal na menedzhera- on bez lishney vody razlozhil putevki ot byudzhetnoy zhary do topovyh oteley potom uzhe na meste zaselenie proshlo gladko hotya strahovku odnu ya zabyl doma no oni prosto skinuli kopiyu v vatsap ne brosili.. dokumenty realno proverili do melochey oplachival kartoy bez syurprizov i zhdal ya nedolgo a v samoy poezdke byl odin napryag s transferom no eto uzhe ne k nim pretenziya obschalis bodro dazhe kogda ya v chas nochi pisal pro ranniy vylet. ostalos chuvstvo chto menya veli za ruchku no i k otelyu v Antale voprosov net deytvitelno udobno kogda lyudi delayut svoyu rabotu a ne tyanut vremya..

was choosing between different hotels in Antalya for a long time, and then a friend advised me to visit trips.kz, didn't regret listening to him, the manager very calmly and without pushing laid out all the options from expensive ones with a sea view to simple ones, the nuance was that I wanted it both budget-friendly and with food all fine, and that's where we got stuck for a couple of days, she checked everything herself through her channels and in the end we took what we needed; documents for the visa were prepared without my involvement at all, I only brought the passport original, stopped by the office to pay by card, was afraid there would be some commissions, but everything went smoothly. already in Turkey itself, when we sat on the connecting flight and I saw that I forgot to print out the voucher, wrote to their whatsapp at 11 pm, they answered quickly and sent the scan straight to my email, solved the issue in five minutes, you can see that a human attitude towards the client is a priority for them, for such support they deserve a four, didn't give a five only because the insurance was pushily added to the cart, although I asked only for the tour, the overall picture remained positive..

Documents were processed in less than a day, I was honestly amazed, they explained everything both on paper and about the money, the visa was done without a single hitch. While I was in Turkey, I wrote once about a small thing – asking about insurance, they replied almost instantly and cleared up all my questions. The tour selection fully suited me, they recomended an option exactly matching my wishes and budget. Five stars to this agency, I don't want to go anywhere else.

Well, got back from Istanbul and still under the impression, though we picked the tour two days before the flight and I was already ready to jump at any option. The manager, he runs everything in this agency, calmly laid out three tours for me by price and location, explained where it's noisy and where it's quiet, paperwork done in about forty minutes, and insurance by the way fit in without extra charges.. He even called once on the spot to ask how I checked in, then texted himself on whatsapp — appreciated it, for that money and with that service really five points

Asked for a tour a week before departure because an acquaintance recommended it, he managed to go and it worked out well. thought we wouldn't make it in time, but the guys at trips.kz got everything done in two days, insurance and visa sorted right away, explained the money side of things and didn't let anyone push extra excursions I didn't need. Paid by card right in the office in Almaty (was noisy there, by the way, but that's not their fault), and already in Bodrum our firm reached out themselves, asked how the flight went and if we needed anything.. for me this is the first time travel agents remembered a client during the trip

The trip was a success, we checked into the hotel in Mauritius without any issues although at first I was worried about the connection in Dubai in short three hours at the airport and there were no problems with the aegency at all. They called me back when I wrote to them myself on whatsapp, they explained everything about payment clearly, the card was accepted without queues and unnecessary dancing with a tambourine, they checked the documents, visa and insurance right in front of me. the insurance by the way actually had to be used because of food poisoning on the fourth day and here they really didn't let me down, they immediately sent the necessary contacts and even followed up later on how I was finishing my pills.

we went to turkey because since march we’d been sitting and staring at our phones, and my wife’s vacation time was about to burn, at another agency they told me it was all complicated, but there from the doorstep — here are three options and they named the price. i thought it’d be like usual: we sit for a long time, drink coffee, and then it turns out you need a work certificate, a visa form... but here literally in half an hour they picked a hotel, showed on the map where the beach is and which way the bazaar is, and said, in june it’ll be hot but bearable. the paperwork went so fast, i was even surprised, because usually stuff like that drags on for a week, but here all the checkmarks in the contract, and right away they sent the insurance to my email. payment was taken by card, though i was hoping maybe it could be in installments? i wanted to put down half first, but there was a program where it was cheaper to pay it all at once — they still didn’t push anything, just showed the calculation. two weeks later i remembered they were supposed to send some kind of reminders, but then the questions dropped on their own, everything was already in the phone. already when we were flying to the emirates my internet kept cutting out and coming back for a long time, i wrote them on whatsapp at night, figured they’d answer in the morning. No, half an hour later an answer came with exact tips on what to do at the airport and where to go, really saved me. of course, now there are services where you book everything yourself, but when it’s your first time in a country at a resort, support from a live person is worth a lot. came back happy, and already told my friends they’re overcomplicating it booking hotels themselves, better to just go to these guys.. i mean stop by there... good thing we took their help.

Әкем Шымкентке сәуір айының соңына виза мен страховканы тез арада рәсімдеуді сұрады, мен де trips.kz-ке кіріп кеттім, жақсы болғаны олардың өзі алматылық және кеңсесі жақын жерде еді. Менеджер әңгіме арасында бәрін сондай етіп түсіндірді, тіпті қайта сұраудың қажеті болмады, дегенмен қонақүй нұсқалары маған жеке өзіме біртүрлі көрінген, бірақ ол шулы орталық пен тыныш ауданның айырмашылығын түсіндірді, сөйтіп мен оның нұсқасына келістім. Төлемді картамен артық әбігерсіз қабылдады, құжаттарды бір-екі сағаттан кейін почтаға жіберді, ал страховкада кідіріс болып шықты, кешке қайта қоңырау шалуға тура келді, бірақ арғы жақтағы қыз жүйеде бәрін тез түзетіп берді. Қонақүйде келгенде менің трансферімді брондауды ұмытып кеткені белгілі болды, мен кереуетке жатып расымен ренжімекші едім, сол кезде - менеджерден ватсап арқылы қоңырау, ол туроператор арқылы біліп қойып, қабылдаушы тараппен өзі шешіп жатыр екен, шынымен көмектескен адам. Алдыңгүні қайттым, демалыстың өзі қалыпты болды, ауа райы кей жерде көңіл көншітпеді, бірақ агенттік нақты жұмыс істеді, дегенмен ұсақ-түйекке байланысты әбігерленуді ұнатпаймын (меніңше, бәрінде осылай ма, әлде тек соларда ма?). Бес қояр едім, егер бәрін бірден көргенде, ал қазір мықты төрттік, бірақ оларға тағы жүгінемін, мүмкін))

Бес пен бес, және бұл шынымен де лайықты)) Турды өзіме таңдағандай — үш рет қайта қоңырау шалып, маған не маңыздырақ екенін анықтап: теңіз бе, әлде көпшіліксіз болсын ба, ақыры ОАЭ-дегі тыныш жерге таптым, дегенмен өзім ондай қонақүйді ешқашан таба алмас едім. Құжаттарды екі күнде ресімдеді, виза мен сақтандыруды көз алдымда тексерді, төлемді қосымша ақысыз картамен қабылдады, ал мен сол жерде трансфер таба алмай қалғанда — оларға қоңырау шалдым, бес минутта жүргізуші тұрған нақты орынды жіберді.

We decided to change almost at the last minute — the old option stopped working for us just about at the very end, and right away questions came up about connections and the visa for Sri Lanka. The manager immediately jumped in, explained the logic of the flight not like from a script but like for her own trip, and laid it all out so calmly that I didn’t even stress while we waited for the booking confirmation. Documents went through without a hitch, payment went through easy with my card, and when we already got there and ran into an issue with the transfer because of my own mess-up with the hotel location they instantly sent a guide on what to do — came home happy, though at first I was a bit pissed at myself.

I was looking for a tour last minute, all those february sales and stuff, and stumbled upon trips.kz. Went to their office — turned out to be right by my work, and I needed help with the visa anyway, my documents are complicated. The manager sorted everything out quickly, even though I didn't really know what I wanted myself; she laid out the options and nailed it straight to my budget. Card payment went through without any dancing with a tambourine, contract and insurance were handed over on the spot, the folder even had a little pocket for small stuff. During the trip I did write them a couple of times — once about the transfer, once something was unclear with the insurance, they replied within an hour. The hotel was so-so — well, that happens, it's not their fault. Came back satisfied, they honestly earned their money. What stuck with me was how the table in the meeting room shook slightly when they were printing the documents — that made me smile.

I took the tour through trips.kz, first time in Almaty I applied, and the visa with insurance really saved me. I chose the country myself, but with hotel options they helped — because I wanted in the center and not expensive, and I would have been stuck browsing sites till closing time probably. Payment no problem, paid by card, confirmation came to email right away. During the trip (it was Turkey) I wrote them about a small thing regarding rescheduling an excursion — they replied in five minutes and sorted it all with the operator. Impression is fine. Only thing, when getting the insurance they asked for a scan of my passport three times for no reason — but then they apologized, said the system is glitching. They did everything fast, explained how to go through these e-visa steps, only thing that other questions on email sometimes didn't fit in the reply.

Myla poezdku v Tajikistan cherez eto agentstvo, potomu chto nuzhna byla vizovaya podderzhka i ostavshihsya dney do vyezda bylo v obrez, u nas uzhe dazhe bilety byli na rukah. Oni bystro podobrali variant ne v samom centrovy meste a tak chtoby i tsena i usloviya nas ustroili, obed vo vremya ozhidaniya dokumentov vkluchen byl kak-to sam soboi — priyatno. V poezdke mogli ne otvechat na voprosy po whatsapp tak bystro, no esli chto sluchalos, vse reshalos, tak chto chetyre iz pyati za rabotu, gde-to na etape oplaty karty prishlos podozhdat podtverzhdeniya.

Came in to pick a tour, head spinning from all these options, and they just laid it all out and put it in my head, the manager called back like five more times checking everything calmly and clearly. In the end flew off to Thailand and didn't worry at all, because visa, insurance and all the papers were ready, just paid and showed up all set. sat in the hotel and called them for little things with a translator, always answered and helped even with that stupid transfer, big thanks to them...

Тrips.kz-ке тайландқа сапарға жүгіндім, себебі құрбым бағалары қисынды әрі артық ештеңе таңа салмайды деді. Бірінші кезіккен қонақүйді тықпаламай, маған не маңызды екенін сұрап, әйтеуір шынымен сұрастырғаны ұнады — тыныш жер болсын ба, әлде теңізге жақын ба, өзім де анық білмедім. Құжаттарды тез жинады, виза мен сақтандыруды артық шаршатпай рәсімдеді, бірақ жақында ауыстырған паспортымнан уайымдадым, бәрін алдын ала тексерген екен. Ақшаны картамен қабылдады, бөліп төлеуде еш проблема болмады, чек берді тіпті керекті заттардың тізімін еске салды. Жалғыз нәрсе — бірінші күні қонақүйде бөлмеде сүлгі жоқ екен, бірақ ватсапқа жазсам, он минутта әкімшілікпен шешіп берді. Есесіне трансфер менің атым жазылған табличкамен күтіп тұрды, жүргізуші чемодандарға көмектесіп, есікке дейін алып барды. Қанағаттанып қайттым, қызмет шынымен бес жұлдызға лайық, қалыпты туроператор осындай болу керек)

we went to thailand for winter break, i chose this agency because my friend flew with them last year and did nothing but rave about it. i came in with absolutely no idea what i wanted, thought i'd just lie on the beach and they started pitching islands, excursions, all sorts of little perks so i even got flustered. they handled the paperwork for me, i just brought my passport, they did the visa and sorted out some insurance which when i arrived i didn't even have to look for because everything was already on my phone and on a piece of paper. i paid by card, they brought the terminal right to my house which is convenient though a bit weird.. and this moment pleased me the most already during the trip when we lost our transfer, i texted them on whatsapp at three in the morning and they sorted it out within an hour and switched us to another bus. the hotel was honestly a bit noisy because of the neighbors with kids but thats not their fault, thats my own carelessness in picking it. honestly came back rested though i spent more than i planned but thats on me for going and signing up for all those spa//

booked a tour through trips.kz in december, flew to Thailand, so the selection took at most two hours and that's considering i didn't know what i wanted myself, they showed three options on the screen and immediately broke it down what's cheaper where and where the beach is better.. visa and insurance were done right in front of me in like twenty minutes, paid by card without any extras and that was it. already on the spot, when me and my wife had a force majeure with the transfer (the guide disappeared, total bust), i wrote them on whatsapp and within half an hour they sent a new driver, for that i gotta give them respect, although the hotel itself is ok, the sunbeds are old though.

First thing they called the next day after the request, though I thought it'd be worse, and started explaining at length the difference between hotels in Vietnam, they even made a printout with prices by day. documents were done quick and they took a normal insurance, no problems at the airport, but the funniest thing is I paid them by card, and the receipt to email came only three days later – lost it somewhere, and then their girl apologized and explained, but they never sent me an SMS about booking confirmation, had to write to the chat myself before the flight. They replied fast even in the evening, the resort bus met me exactly by the sign, everything smooth, I wouldn't have figured out their transfer scheme on my own, so they honestly earned a four

sobiralas v turtsiyu i kak nazlo zaputalas v etih vashih bronirovaniyah, a tut znakomaya skazala chto brala cherez trips.kz i ya poshla k nim v ofis, devochki mne vse razzhevali kakoy otel luchshe i gde plyazh normalnyy, a ne eti galki, dokumenty oformili za polchasa i vizu tozhe, oplatila kartoy na meste bez problem, a kogda uzhe v oteli okazalos chto u nas odin den s ekskursiey ya im napisala v votsap oni srazu otozvalis i perenesli vse za menya..

oformlyali mne cherez fayntravel ya k nim prishla potomu chto znakomye ezdili, voobsche udobno chto vse v odnom meste i srazu pokazali otel so skidkoy. vo vetnam leteli dolgo zato po priletu na pochtu uzhe lezhala pamyatka plyus strahovka ne prigodilas no obyasnili kak polzovatsya. oplata kartoy proshla gladko hotya vayfay v ih ofise podtuplival tselyh polchasa horosho hot chaem ugostili i po broni tri raza perezvanivali kogda stykovku perenesli—srazu zamenili reys. odna meloch razdrazhala chto na kazhdyy vopros prihodilos zhdat otveta minut dvadtsat no itogom pokatalas ya otlichno pretenziy nol)

Took Turkey, the hotel is fine, but the main thing is how the agency trips.kz handled it. I needed it urgently back then, only a week before the flight, and they didn't bail in that mess. The visa for us (Kazakhstanis don't need one, but my mom — yes) was done in two days, I didn't believe myself it could happen. The card payment went through, but here I messed up with the limit myself, so they hinted to me how to transfer the rest for the kid, calmly explained it all over telegram. Documents got sorted, everything was sent to email, I didn't even print it out, showed it at the hotel from my phone, no problems at all.. Once there I lost the voucher for the excursion, wrote to them — replied within a minute, sent a copy and even called the hotel so they'd warn the front desk. there were their own quirks: they offered two vouchers, I almost got tangled in their options, but they explained the difference on your fingers, no fluff. Came back — finally a proper vacation, the service left me in shock it's not that asian style like last time, but real warmth and care, like we traveled as one family. A neighbor asked — but that's another story, there they don't wanna work without them themselves.

Nadoelo samoy vse iskat, dumala prosto kupit “tur v Turtsiyu”, no hochetsya chtoby kak-to spokoynee. Vzyala yeysku u rebyat iz trips.kz, po chudu nashla ih na Instagram — pytalas vybrat chemu v Almaty dengi otdat, oni mogli obyasnit chto k chemu v vybore, kakie variatsii budut. Oformili za dva dnya, kazalos srazu chto u nih vse szhato no po delu rasstavleno i s oplatoy voobshche udobno cherez perevod — i za nedelyu do vyezda yeshche raz napominali pro sbor dokumentov, khotya y a i sama ponyala chto insurance vklyuchenoy byla srazu. Sama poezdka, konechno, govno vopros (shutki), no tot moment kogda prishlosya menyat obratnyy reys iz Antalii i ia ne ponyala chto delat s transferami — oni za chas vse prettied po whatsupp i pereOrganizovany pereezd. Mne, kstati, hotel s vidom na more ne tak dali kak ya vydumala sebe vystoyala ochered, no eto vopros k otelev, ne k nim; ih rabota sdelala tolko plyus k vpechatleniyam ot otroestverium, potomu chto ne prikhodilos dumat o bytovukhe s formalnostyami

While we were processing the visa I thought it was all over, wrong person submitted the document, but they double-checked everything themselves and found this mistake — and didn't ask for any extra payment. At the same time at the hotel in Mauritius an issue came up with insurance, I called them from the room at midnight, and within fifteen minutes they sorted it all out with the local clinic, for which a special thanks)) Greece went off without a hitch at all, but even here the agency called back twice in a week, checking that everything was ok.

I applied to trips.kz for a tour because it was my first time going to Turkey with a kid and I didn’t risk choosing on my own – there are hundreds of these hotels, eyes glaze over, but here they chewed everything for me from A to Z, showed on the map where the beach is, where the slides are, advised what to take for insurance so it would even cover nonsense like allergies, the docs were processed quickly, the visa was also done in a couple of days, they answered all my stupid questions on whatsapp the same evening without irritation, so I calmed down even on the ground and everything went very smotthly, the main thing is that upon arrival the hotel really matched the pictures – that was my biggest fear! During the trip itself I also wrote to them a couple of times with little things, and they always helped, so a five is honestly deserved.

апаммен Антальяға ұштық, trips.kz турагенттігін тек страховка мен визаны тез рәсімдеу керек болғандықтан алдық, ал менде ұшу алдында бәрі бастан шығып жататын – олар өздері қоңырау шалып, ватсапқа қандай қағаз салу керектігін айтты, тіпті төлемді картаға еш қиындықсыз қабылдады, бұл ыңғайлы, өйткені Алматыдағы кеңсеге мен әулекілікпен үлгеретін емеспін. Түркияда жүргенде, кешке оларға ұсақ-түйек жайлы жаздым – трансфер туралы ма, әлде қонақүйде шулы екені туралы ма, әрқашан жарты сағат ішінде жауап берді, бір рет тіпті отель гидімен қоңырауласып та берді, бірақ бәрі соншалықты тегіс өтті, олардың араласқанын байқамай да қалдым… дегенмен аэропортта құжаттарды еш кінәламай қабылдады, олардың еске салғышындағы барлық белгілер дәл келді. мені ең қатты таңғалдырғаны, олар қымбат турды таңуға тырыспады, керісінше бес жұлдызға артық төлеуден бас тарттырды, төртеуі де жеткілікті деді – және расында өтірік айтпады, номер жаңа болды тамағын қалыпты берді, алайда территориясы сәл тарлау болды. келесі жылы теңізге жиналғанда, еш сөзсіз соған барамын, өйткені басынан аяғына дейін шынайы жеткізетіндер Алматыда аз

Booked spontaneously with trips.kz to Dubai — decided in the morning I wanted a vibe change, by lunch was already sitting in their office and they were laying out three different hotels for me, each with all the perks and the hidden catches, and even though I was tired and not thinking straight, they patiently explained the difference between the beach and how close the city is. Visa and insurance were sorted right in front of me almost immediately and payment went through by card without any nasty surprises and in the trip itself they dropped a vibe in WhatsApp — the guide answered questions fast (suggested excursions, where to go that's not expensive) but a 4, not a 5)

took a trip to turkey through trips.kz, back at the choosing stage the manager calmly laid out all the options and didnt push, even though i myself didnt know what i wanted. the documents were processed quickly, visa and insurance were checked in front of me, payment was accepted both by card and cash without unnecessary questions. already on site, when the guide disappeared and i was left alone with the transfer, i called them — they called back in ten minutes and sorted it all out.. though there was a small annoyance with the fact that the hotel turned out to have a shower in the room, and i wanted a bath, but thats not their fault anymore. overall satisfied, three and a half times i regretted not reaching out earlier, now i'll know where to go.

Dubai in late April — the heat is still bearable, but we tested the AC in the car at max, the agency got the hotel right the first time, like I asked. Visa and insurance came exactly when they said, payment was accepted without any dancing with a tambourine, even though I tried to shove a card from a foreign bank. and the main thing — when my phone died on the excursion, they sent the hotel location on whatsapp and even arranged with the guide to drop me off, for that they get major respect.

Our trip to Turkey happened, but it's not about the country, it's about how we were received. Documents were gathered in one day, no hassle at all, and I thought there'd be issues with the insurance — no, they sorted it out as it should be. We picked the tour for a long time, but honestly: they showed both more expensive and cheaper options, didn't push the most top-tier stuff. I paid by transfer, the receipt was sent to my email right away… And then at the hotel there was an issue with early check-in, the agency was in touch at 7 AM our time, they really helped, sorted it out with the reception. Their prices are average for the market, but the service is worth the money. The only thing is, the manager would disappear from the chat during work hours from time to time, replied with a delay of about 20 minutes, but that's a small thing. Overall I came back and recommend trips.kz to all my friends, though of course I'd take cheaper insurance, but oh well. satisfid

well I went to trips.kz just because my friend flew with them, and I needed to figure out my visa because my passport was expiring, and without them I'd have struggled with the paperwork, but in the end they did everything themselves and helped me choose a hotel in the UAE on the spot, I thought they'd just do my documents but they even answered calls when I was already there, though it's not a five-minute tour of course, once I couldn't get through, but then the manager totally saved me with the early check-in—special thanks to her, because I arrived at three in the morning and without her I'd have been sitting in the lobby))

poehala v turtsiyu cherez trips.kz, vzyali otel v obychnom, bez fantaziy, no dovolna ostalas.. podbirali dolgo, ya sama ne znala chego hochu, tuda-syuda metalas, oni mne tri varianta raspechatali i vse po polochkam razlozhili, tak chto dazhe ya ponyala, chto k chemu, dokumenty na vizu sobirat so mnoy ne prishlos — sami proverili, strahovku i bilety na pochtu kinuli, oplata kartoy proshla bez problem, a kogda ya uzhe na meste byla i ne nashla svoy transfer, pozvonila im, oni za desyat minut vse reshili i dazhe na russkom pereveli voditelyu))) normalno, glavnoe chto nervnichat zastavili menshe, a to u menya ot lyubyh poezdok mandrazh, i v otele konditsioner kapal vsyu noch — eto ya k agentstvu ne v pretenzii, no zato vstretili i poselili kak nado

Trip to Cyprus was put together literally in a couple of meetings, at first I didn't even know what I wanted, and the manager somehow quickly picked out from my thoughts what was needed, everything was arranged calmly in one day, documents, visa and insurance, payment was taken in two instalments without any problems, and at the hotel they already confirmed that everything was paid — I came back completely satisfied. The price was fair, and most importantly, they replied to messages on whatsapp even when my internet went out and I was panicking))

Booked Turkey through trips.kz, first time ever dealing with a travel agency, was worried about how the payment and visa would go, — in the end everything was explained calmly, they even showed hotel options not some expensive ones but with a decent price-quality ratio, insurance was sorted without extra paperwork hassle (I didn't throw a pile of documents at them, just my passport), on the last day there was a minute of panic about the connecting flight, and they immediately wrote to me where to go at the airport (even though I didn't ask)!) Came back happy, as if their Turkey only has fluffy towels and an AC in every bedroom))

Ана маған trips.kz-ке жіберді Түркияға путёвка алуға, оның өткен жолы бәрі тегіс өткен, мен де ақылданбайын деп тұрдым да, сол жерге бірден бардым, үстіне офисі Алматыда ыңғайлы орналасқан, кептеліссіз жеттім, сосын тап болдым.. қалай еді.. осындай байыпты жігітке, ол маған бір сағат бойы қай отельді алған дұрыс деп сөрелеп түсіндірді, мен өзім де шатасып кеттім, бірақ ол шыдамдылықпен тамақ пен жағажайды тағы бір рет айтып берді, ақыры ол кеңес бергенді алдық та өкінген жоқпын, визаға құжаттарды өздері жинады, сақтандыруды сол жерде рәсімдеді, картамен төлеу тез өтті, ал мен сол жерде жүргенде, маған ватсапқа памятка салып жіберді де бірнеше рет хал-жағдай сұрады, әрине жағымды, дегенмен жауап бермесем де, қамқорлық сезіліп тұрды.. қысқасы оларға мықты бес жұлдыз, себебі ренжітетін ұсақ-түйектер нөл болды.

My husband wanted to fly to Thailand but we had no idea about visas or where it's best to go, so in the morning we walked into the first office we saw in Almaty — and it turned out they had everything under control. Went with my husband three times: the first time for a consultation they showed us a map compared beaches and food prices, and right away I felt calm that these people know their stuff. The manager arranged everything as if she'd been there herself just yesterday, explained the border nuances and insurance, and the documents were done in a day and they checked our tickets right in front of us down to the details. Payment was by card and cash, though when I was paying the old rate had already ended and we paid the difference, no drama. Before the flight they sent a cheat sheet on the transfer and texted asking how we landed we'll remember for life how the hotel wouldn't check us in on arrival. Within an hour we were in another hotel for free an upgrade to a family room — so the agency solved the problem from across the ocean with one call, I can't bring myself to say a bad word. Then came hell at the airport when wifi died and I had to show the receipt, support replied faster than we made it to the bar, five stars for all that hassle.

We went to Egypt after three other places just threw up their hands at my budget wishlist, but here they immediately offered a workable option and importantly explained why it was better than what I came up with myself. Visa and insurance paperwork took at most a day, documents were sent to my email, I just printed them out, paid by card with no extra add-ons or forced insurance. Already on the spot, when we had a small hiccup with the transfer, I wrote to them on WhatsApp, and within ten minutes they sent me the driver's contact and sorted it all out. The hotel was fine, food was plentiful, but the sea, honestly, could have been warmer, though that's zero fault of the agency. For that price and service I'm quite satisfied, I'll go back to them next time, and I'll recommend them to friends).

First I doubted whether to take a ready tour at all, but time off turned out all jumbled, and I needed to fly somewhere warm urgently, and I wouldn't have managed to put anything together myself — and that was the main reason I ended up at trips.kz in Almaty. The girls on the site patiently explained how a five-star hotel differs from a regular one, and didn't push anything, just showed two options, and I picked the pricier one, because on vacation you just wanna switch your brain off. All the documents were sent in one messenger, insurance and visa (which, by the way, wasn't needed, but they double-checked) were handled without me lifting a finger, I paid by card — then was surprised to see that within an hour they'd sent me the airline confirmation with my name on it. One of those cases where no mistakes in the surname were found, even though I read everything three times myself, got all worked up over nothing. On the spot they didn't disappear either — wrote where the cheaper cafes are near the hotel, and even offered to swap an excursion when I got hit with a mid-week blues. Came back calm, happy for my own money (!), but I took off a star because the site lagged like crazy when picking dates, like it remembered the Soviet internet.

We were looking for a tour through acquaintances, I read about trips.kz and went there to change our already agreed with others trip plan to Turkey — it so happened that the girl there quickly picked everything for our wishes with a child, documents were processed in one visit, insurance checked and explained separately, and even payment was split into two parts, convenient of course; during the trip itself I wrote a couple of times in whatsapp about small stuff regarding the excursion, they replied quickly, even though they knew we wouldn't take anything more from them — the tour came out ideal for our pace, the only downside is the reonvation in the hotel on the first floor, but we barely went down there)

Бірден айтайын, біз Дубайға (қыс қой, сондай бірнәрсе) виза мен тур рәсімдеуге мүлдем тәжірибесіз барып едік, алғаш рет. әріптесім кеңес берді, сол жерде trips.kz-ке кіріңдер деп, олар алыс емес жерде жұмыс істейді. таңқаларлығы, буклет бойынша емес, қыруар сұрақ қойып таңдады — қайда отырғымыз келетінін, маңайда супермаркеттер керек пе, жоқ па, солай қағазға бәрін түртіп ап, бір аптаға жетелейтіндей етіп есептеді. құжаттарды тез алды, көшірмесіз жалғыз келсем де, телефоннан өзі түсіріп алды; картамен төлемді сұрақсыз өткізді, кейін ұшу алдында тағы қоңырау шалып, онлайн чекин пайдалы екенін ескертті. екінші күні сол жерде маған кеңседен өздері қоңырау шалған жоқ, ватсапқа сілтеме салды, экскурсиялардың бір бөлігі орысша, жүргізушімен нөмірлерді сол жерде келістік. сондықтан жалпы менің сақтандыруым ұшақта пікірін өзгертті, бірақ демалыс ретті өтті, олар жарайды, байланыс үшін қосымша бес бере алмаймын, шынымды айтсам үшінші күні трансфер туралы сұрағанымда ұзақ жауап берді, айырмашылықты әрине жасады, бірақ тілі жоқ, шынымен тезірек болса екен дедім)). сайып келгенде, дәл солармен барғанымыз жақсы болды

I urgently needed a tour to Turkey, I wouldn’t have figured out all these bunch of sites and reviews myself, so I went straight to trips.kz, this outfit was the first in the search. The manager picked me a hotel just perfectly, took everything into account, I didn’t even think it was possible to fit my budget and still not live in a horror. Documents and the e-visa were done in one day, I didn’t even have to double-check the insurance, everything was entered correctly, that’s rare when they don’t ask the same thing six times over. Already on the spot I had some stupid question about the transfer, wrote them on whatsapp, and they answered in five minutes, I still have the feeling that was the most reliable link in the whole trip. Card payment went through smoothly, nothing froze and they sent all the receipts right away, nothing to add here. Sometimes at the hotel the wifi was only by the pool, that’s the hotel’s thing not theirs, but it still kinda ruined the mood in the evenings. The weather in Turkey was great, sea warm, sunbeds free, so the tour they put together fully paid off, a thousand thanks to the manager for her patience and speed. Already thinking where to go in winter, now I know where to turn and won’t trust anyone else)), 4 out of 5 only for their stupid site where the calendar with dates takes forever to load))

We spent almost an hour picking a trip to Turkey with me, even though I came in with one option in mind, and in the end they explained the difference between hotels so clearly that I changed my mind and didn’t regret it. Documents were done quickly, they calmly explained what was needed for the visa, and when I was already there and couldn’t find the transfer on my phone, they sent the exact spot and a video hint — so they do it not just for show, but actually care)) Nothing to complain about.

We went to Thailand because money was tight, but we wanted a proper vacation, not the usual last-minute panic. in that travel agency I was interested in their own website, I thought it would be some kind of crap, but it turned out everything was honest, they explained why one hotel is better than another, didn't push the most expensive one. Documents were gathered quickly, visa done through some partner of theirs, helped with insurance too, sent everything straight to email, all that was left was to print it out. Paid by card and worried they'd charge the wrong amount, but the receipt came exactly what was in the contract. The whole trip overall went smoothly, but what really won me over was that when we were already in Pattaya and we had a snag with the transfer, they replied on whatsapp in five minutes, even though the time difference and it was already evening for them.. sorted everything fast. Came back and I recommend this agency to all my friends, though I don't like handing out recommendations myself.. so yeah

Stumbled onto trips.kz when I was hassling some operator chick in Almaty about last-minute deals to the Aegean and decided to check their site myself. Immediately got connected with the manager and in one evening he broke down exactly what the insurance covers for epilepsy and what for the water park and we ended up taking Turkey instead of Ghana. Documents even the visa for a Kazakhstani got sent to our email two days before the flight that really blew my mind nobody has service like that. Payment was a total no-brainer sent a screenshot of the transaction on whatsapp and forgot about it in the meantime they put together all the vouchers themselves. And when the hotel messed up the safe, I wouldn't have written them a single word in plain Russian but the manager remembered my story and sorted the problem himself through the receiving side in a couple of hours. Was already flying in my sleep with their your browser haven't felt that kind of trust in ages))

The trip to Turkey turned out surprisingly smooth, though I usually expect a catch from these kinds of travel agencies. The manager picked out the option and very calmly laid out on the shelves how one hotel differs from another, without that pressure which I hate. While we were sorting out the visa and insurance I already started to dumb out with the documents, but they just told me what to send where and everything somehow settled itself. The payment went through really fast, though I'm used to there always being some issues or hidden fees with that. When I landed and it turned out the AC in the room was noisy I texted on whatsapp and within an hour they swapped my room without any extra questions. That was genuinely nice, I didn't have to prove to anyone that I'm not a camel. From the little things I remember that the transfer waited for us even accounting for the flight delay, even though I was worried and warned them beforehand. Inside everything was good, but the pushy animation at the hotel is insane, though no complaints to the company. For my money I got exactly what I wanted and even a bit more in terms of on-site service.

Went to Turkey, and honestly — trips.kz agency worked better than anyone I know — first they spent two hours explaining the difference between hotels, showed photos, advised not to overpay for unneeded options, and then the visa, insurance and all the documents were done in one day, which was a shock for me, because before I always struggled with it myself and asked three times about everything. And the main thing — when I already had a small issue with the transfer on the spot, they answered on whatsapp in five minutes and sorted it all out, came back happy and already recommending them to all my girlfriends.

wanted turkey but without breaking the budget, came to trips.kz on baizakova, the girls laid everything out on the shelves, that five star with transfer is better than a four star but with lowcost flight, i even got lost from such amount of options, but documents were gathered in three days, insurance was attached electronic and you could pay with kaspi card without comission in two touches.. during the trip at the hotel my wifi in the room disappeared and the agency support answered in whatsapp even at midnight almaty time, in the end the tour went like clockwork and i came back with the feeling that i was never left alone with my questions

Had to fly to relatives urgently, stuff piled up — I'd never have figured out all that online crap myself, that's why I walked into trips.kz. Thought I'd just ask for advice, and they picked out an option I wouldn't even have considered — with a transfer it came out way cheaper, though a couple hours longer (well, fine). They explained everything without rushing, showed me the hotel on a map and the beach like it looks from a helicopter. They really saved me with insurance for the mountains — I totally forgot about that, and they just added it when putting the package together, and fine. Visa was sorted like a day before the flight, even though I messed up with my passport and the photo was old, but they just took it and resubmitted, I was loving their calm vibe. Payment went through by card, all official, they broke down the bill to the ruble, honestly weird for a travel agency. And when I was already in Delhi and kinda lost with my connection — I texted them at night on WhatsApp, they replied within minutes with the hotel number and kept me on the line until I checked in. A couple of times during the trip they called themselves, asked if everything was ok, I've never seen service like that anywhere even though I'm not a first-time traveler. Got back home — the timing on all the connections was perfect, not a single delay.

We went to Turkey, but the main thing isn’t even the country, it’s that I’d never dealt with this travel agency before and went more on a friend’s recommendation — and no regrets. In the office they explained everything calmly, showed three options price-wise, I picked the middle one, the documents were done in a day, and I didn’t even have to beg for a visa or insurance — it all came in the package, and you could pay without any trips to the bank. During the trip I wrote them a couple times on whatsapp about small stuff, they replied fast, even got a small upgrade at the hotel, so overall I’m satisfied, minus one point for having to wait a few days for confirmation on the hot deal, but that’s just nitpicking.

honestly thought we'd organize everything ourselves, but we'd have struggled for sure – here they picked the tour quickly and clearly explained how the hotel is more expensive and why in that Jiddea. documents with insurance were done in one evening, I just brought my passport and sent photos and they emailed me everything ready, card payment accepted without any extras by the way. on the trip, when we arrived and the reception didn't quite get the transfer thing, the agency replied on whatsapp within two minutes and sorted it out with a local guide, though one misunderstanding happened — the visa for leaving the country took longer than promised and I was already freaking out at the counter.

first thought about going to turkey ourselves, but with the visa and all that logistics it was a pain to bother, and last time we booked on our own – got worn out. The manager at trips.kz laid everything out on the shelves the very first evening right in the messenger, showed two decent options and honestly warned about the hidden pitfalls, so took what he recommended and didnt even have to come in for the documents, everything was sent, visa glued in insurance on the phone, paid by card without any dumb extras and in general felt there was backup – when at the reception tried to push a paid airport transfer on us i just wrote to the manager and he sent a screenshot of our booking where the transfer is included, that was enough for them to back off) management is super, if anything comes up – go with them without thinking…

I first thought I'd manage on my own, but the visa to Italy seemed kinda shady this time, even with a passport full of old stamps, so I flew to this agency and they laid everything out for me in a day, explained the difference between insurance with a surcharge and the regular one, I had no idea that coverage made such a gap in money if something happens. They took payment even without cash, via a link to my phone, and in Milan when I'd already lost my bag with the route map they drew on a napkin where to go and wrote on WhatsApp, just for that alone it was worth booking the tour with them..

The trip to Turkey went great, and I came back totally happy. The travel agency trips.kz from Almaty set everything up clearly, explained the difference between hotels without water and with a water park — that was important, because I was with a child. The documents were processed in front of me, everything was checked several times, the visa and insurance were also done without nerves or delays. Payment was taken by card, the receipt was given right away, no "you can transfer it later" nonsense. During the trip an issue came up with the transfer — I wrote to them on whatsapp, they replied within ten minutes, redirected the driver, everything got sorted fast. A small thing, of course (we could've figured it out ourselves), but it's nice that they're reachable. For such support and an honest approach — top marks

nado bylo sletat v turciyu v marte, dumala sama podberu no zagruzilas na rabote i reshila chto proshche doverit trips.kz, oni mne za dva dnya i vizu i strahovku i otepl podhodyashchii nashli, hotya ya sama dve nedeli by musela sravnivat (v itoge vse okazalos bystree i deshevle chem esli by ya brola goryashchii tour na parole) - v samoi turcii voznik vopros s transferom, ya napisala im v whatsapp i mne tut zhe perezvonili i vse reghili za polchasa, dazhe izvinilis za neudobstvo hotya eto ne ih byla vina. ochen raduet chto byvayut agentstva gde ne propadayosh posle oplaty, vse chetko ot i do, ya uzhe vsem podrugam ih sovetuyu, sama tochno eshche ne raz obratyus.

Went to Thailand based on their selection, and you know, for the first time I didn’t regret trusting them instead of slogging through sites myself, they really explained the difference between hotels in Phuket so that everything fell into place and even took into account that I don’t want any hustle, just beach and massage, yes. documents were processed in one day, I didn’t need a visa, but they checked the insurance themselves, paid by card, everything was clear and without those annoying add-ons for insurance or excursions that they always push, and then when on the very first night my air conditioner leaked and I wrote to them on whatsapp at one in the morning, they replied within ten minutes and sorted it out with the hotel themselves, moved me with apologies. glad that they didn’t change the price after finding a cheaper option but with the same parameters, so a five is deserved.

Got a tour from trips.kz, flew to Thailand, the hotel they picked for me was decent, not fancy, but not rundown either. At first they grilled me with questions, but then explained all the options, laid everything out, I didn’t even know what I wanted myself, and they straight-up guessed right with the weather, and with the excursions too; documents were done fast, visa and insurance sorted without any stress, paid by card right in the office, they gave me a receipt. On the trip I texted them a couple times on Whatsapp — one time the connecting flight was bugging me, another time the transfer was unclear, they replied within an hour, told me where to catch the bus. Downside, I guess, was that booking the accommodation — they offered me a pricier option even though I asked for something cheaper, had to push back myself, but after that it all went smooth. Came back satisfied, though if not for their advice on clothes, I’d have frozen in the AC, but I took a hoodie and it was fine. Overall a solid outfit, a four-plus, definitely gonna keep them in mind for the next trip, though maybe I’ll search myself too, kinda calmer that way.

The manager picked the tour quickly and clearly, I generally hate when they push extra options on you but here they immediately showed the best deals moneywise just pictures in an email with prices. documents and visas they handled themselves in a couple of days I didn't even have to bother about it which was nice, they gave us paper insurance together with the tickets. Payment by card went through in one click on their terminal and then they called me once I was already in Turkey asking if everything was ok and I forgot they were even supposed to.

pokupali v trips.kz tur v egipet na dvoih, v noyabre. vybirali dolgo potomu chto ya sama ne znala chego hochu, a oni mne spokoyno pokazyvali raznye varianty, ne navyazyvali samoe dorogoe – eto plyus konechno. vizu delali tolko po pasportu, ya dazhe opechatku v svoey familii ne zametila, a oni zametili i peredelali dokument. strahovku prilozhili i obyasnili chto kuda vhodit prostymi slovami, kak dlya tupoy gde-to odin raz prishlos peresprosit no bez razdrazheniya otvechali. oplatit mozhno bylo kak ugodno, ya kartoy s telefona tykala – vse proshlo, chek srazu na pochtu upal. v otele kogda zaselilis vyyasnilos chto u nas nomer s vidom na stroyku, ya napisala im v vatsap vecherom, dumala fignya konechno reshat.. a oni na sleduyuschiy den uzhe s rukovodstvom otelya sami svyazalis, vopros reshilsya mgnovenno i nas pereselili.. smotryu na more ottuda pochti s krovati. iz-za etoy melochi ya im i pyat stavlyu, popali v tochku vse-taki a ne prosto prodali i zabyli. esche raz ssylku na sayt ne dam, sami naydete esli chto, kontora delnaya.

went to Turkey through trips.kz because friends already had experience with them, and we needed tickets and a hotel urgently, and everywhere else they just threw up their hands. The manager sat with us for about forty minutes, showing options on the screen and poking his finger at little details like whether there was a kettle or what floor it was — and that was more useful than all the sites I dug through myself. no visa was needed, but with the insurance I got confused in the paperwork, called them I think three times, and every time they patiently explained what goes in the envelope and what can be thrown away. arraanged everything in one day, payment was taken by card, receipt was sent to email right away, didn't even have to go anywhere a second time — that I appreciate because I live on the other end of the city.. the trip itself went smoothly, the hotel was okay, but the guide on site turned out to be meh, always rushing off somewhere. and actually at the airport during check-in it turned out I forgot to print the voucher, already thought everything was lost, but they sent a copy to whatsapp in five minutes. the lst day before the flight our beach towels got stolen, I wrote to the manager just to complain, and he replied something like «I can imagine, didn't even take off yet» — a small thing but nice. came home and a week later was still remembering how we walked along that promenade, even though there were tourists with souvenir magnets everywhere around. if you don't like surprises and want someone to just take it and do it — that they do well, which is why I'll give a five after all, even though the wicker chair on the balcony turned out to be sagging (not their fault)

went to Georgia because my wife had been asking for a long time, and the local agencies were either expensive or kinda sketchy. here they immediately recommended a hotel that was actually quiet, though I thought it would be noisy because of the center, and they sorted out the visa and insurance without me lifting a finger, which is super convenient, I’d probably have messed up the paperwork on my own. card payment went through, they sent the receipt on whatsapp, and when we were already in Tbilisi and I lost my phone charger, they sent me the address of a shop near the hotel within five minutes, which just proved they didn’t just sell us a tour and then couldn’t care less. by the way, the blanket in the room was scratchy, but that’s on the hotel, not them, the agency did a clean job, so no hesitation, fivve stars.

nu i zharischa v iyule, turtsiyu vybrala pochti sluchayno no agentstvo trips.kz realno vyruchilo s vyborom, ya voobsche ne ponimala chto hochu a oni raspisali vse varianty na paltsah hotya ya tupila v telefone i peresprashivala po tri raza.. dokumenty oformili za paru dney, strahovku i vizu proverili sami, ya tolko oplatila kartoy na sayte i vse, dazhe dumat ne nado bylo. uzhe v otele u menya poteryalsya transfer na ekskursiyu, tak ya im napisala v vatsap v sem utra i mne za polchasa vse reshili, perenesli na sleduyuschiy den bez doplat.. pravda vecherom pered vyletom oni mne ne otvetili na vopros pro ranniy chekin no ya sama zabyla chto pozdno napisala, v obschem tverdaya pyaterka, inogda panika v poezdke a oni kak podushka bezopasnosti

went to turkey through trips.kz just because another agency kept breaking the price and then brazenly raised it, here they told us everything right away: which hotel would actually suit us and which one is "only pretty in the picture", documents were gathered fast, insurance came with an extra fee but a tiny one, paid by card without any problems. didnt have to deal with a visa (not needed for turkey but they still checked my passport and the flight stopover so I wouldnt screw up the dates) – at the hotel itself there was a small misunderstanding at the reception about early check-in, called them in Almaty so they themselves argued with the hotelier in russian and twenty minutes later let us in, nobody even paid attention to it) overall satisfied with the service although a couple of quirks on the spot faded away on their own

thought the tour would be picked like in the old days but here it's two weeks and options by email and a call when it's convenient for me.. The manager checked the visa right before sending the documents and I'd already forgotten about it altogether. insurance they attached a proper one malaysia-covid test still lying in my jacket oh well. the app for payment hung after midnight so we sent the transfer in the morning and within an hour confirmation with stamps. already in the hotel lobby they ask for a deposit and I flew in with one card took it from my phone the ride folded it to the locals the manager sent the requisites the bill and receipt thrown over. for that service a five without any questions.

Went to Turkey thanks to trips.kz, the manager picked a hotel in one evening, I didn't even think you could decide that fast, she sent a couple of options and we picked najlepszy. Docs were checked in front of me, visa and insurance printed right there, I paid by card without any hassle.. already at the place I texted them on whatsapp a couple times, they replied even when it was evening for them, that was a nice surprise. Overall, I was satisfied, though the hotel guide turned out to be meh, but that's not on the agency

Сапарше Тайландқа trips.kz арқылы бардым, тур таңдау кезінде-ақ бәрін жылдам әрі нақты өңдеп берді, нұсқаларды бес-алты қылтытып салды, әрқайсысын ақшасына қарай жіпше тізіп берді, бірақ өзім алғашында не қалайтынымды білмедім. Виза мен сақтандыруды менің қатысуымсыз реттеп қойды, картамен сілтеме бойынша төледім де ұмыттым, ал сол жерде тек бір смс-еске салту трансфер туралы келді – чемоданды қонақүйде ұмытып кетіппін. Кішкентай кемшілік табылды: рейстен қонып офисқа бір рет қоңырау шалсам, бірден жауап бермеді, бірақ он минуттан кейін қайта шалып, бәрін шешіп берді, сондықтан сервиске үйреніп кетуден қорқатын болдым)комнео компания — жай ғана ғарыш.

The tour was chosen for a long time, I bugged them with questions for a week, probably, and they never once just sent me «here, take this» — every time they broke it down, what’s better value, where the hotel is newer, and where you just get a view of a fence, even though I didn’t know what I wanted myself. Documents were done in one day, insurance and visa came without stress, card payment went smooth, and when I already got there and lost my voucher (born stupidity, apparently), they sent everything to my email as a duplicate in ten minutes and even called to check it arrived. The agenccy itself is in Almaty, but works like it’s right around the corner from your hotel in Antalya — zero complaints, all pluses, came back happy as a clam.

It took me longer to get to the office than I thought, but I got straight down to business. They showed me different tours — not like last time, when they pushed the same thing from the door. I was looking at Egypt, but ended up going with Turkey, and they found me an option that really fit my budget, without that whole «pay extra for the view from the window» thing. Documents were handled quickly, literally in one visit, visa and insurance were sorted on the spot, I just left my passport and paid by card — no hassle with cash. Before the flight, though, they called and asked me to confirm my date of birth — I got scared that they'd messed something up, but it turned out everything was fine. Then on arrival, when there was some weird chaos at the hotel about the transfer, I wrote to them on whatsapp — they replied in five minutes and sorted it out. The girl I dealt with — you can tell she knows her stuff, but sometimes she answered kinda dry, no soul, though everything was clear. Overall I'm satisfied, they earned four stars. I'm not giving five because the booking process felt nervy, with all those double-checks, I wanted a bit more calm.

Bought a tour to Turkey from them, didn't even think they'd spell it all out so detailed. Visa and insurance were done in a day, docs sent to email right away, I didn't even notice how it all happened. Paid by card, the receipt was fine, no questions — we drank tea right in their office while I waited, that's nice, a small thing, but it stuck with me. As for the transfer, I bugged them a couple of tims already from the spot, and it worked — they replied fast, told me what to do with my wifi at the hotel. All in all, no problems, came back from the trip in a good mood.

Paid via Kaspi, no issues at all. They picked a Turkey trip for May without rushing, went through about ten options, showed and explained the differences between hotels each time. They handled the visa documents themselves, I just brought my passport and photo, insurance was sorted separately, they explained what was what. When I was already at the hotel and asked about a transfer to the beach, found them only through WhatsApp (not right away, but they replied within the day) and they entered my flight number wrong at the same time. Came back satisfied, everything was clear and to the point, wish there were more like them.

Wanted to just fly off to Turkey for a week to unwind after the new year chaos, and went to trips.kz because their office is next to my work — and honestly got lucky, ended up with people who actually listen, not push, like it sometimes happens. They picked me a hotel within my budget, explained the difference between meal plans, I didn’t even know all inclusive could be so different, and sorted everything out fast — documents, insurance, didn’t need a visa but they still checked everything and told me about covid requirements, paid by card no issues. They stayed in touch during the trip, wrote on whatsapp when the transfer was and even asked if I landed fine — nice, came back satisfied (though the weather let me down a bit, but the agency had nothing to do with that).

the trip to Mangystau was booked through trips.kz, back in january. the guys in the office were calm, without that pushy cheerfulness like in some places, they showed options on a map… i had no idea what there was to see, but they laid it out day by day, that really worked. documents were sorted fast, with insurance and visa — i’m kazakh so no visa needed but they still explained it, didn’t just keep quiet)) paid by card, everything came to email clearly, though one receipt was delayed by half a day and i got a bit nervous. at the hotel they checked me in fine although i thought there’d be dancing with tambourines again, but no. what got me most was the early transfer at 5 am — but they warned in advance and even called an hour before. the main thing is their guide was reachable all day and that cave wasn’t pushed on me, everything on request and calm, sometimes even too calm. solid four out of five for no surprises on the financial side the guys keep their word

went to them to pick a tour to turkey, because i constantly travel through trips.kz, but that time was special — i really wanted the hotel to be right by the sea and not for partying. looked around myself but got lost in the filters, they threw me options within an hour and explained the difference between family and adults-only ones, took the voucher, documents were done fast — i only brought a passport and a photo, visa and insurance were in the bill, paid by card, which was convenient. once there i never thought about them, even though the transfer was delayed by two hours — that's not their fault but the tour operator's, but when i wrote on whatsapp they replied right away and sent the contact of the local representative. at the hotel everything was as ordered: quiet, clean, sea a hundred meters away, though the food got old after a week, but that's just nitpicking

wanted to go on vacation just to rest and recharge, a friend advised me to contact them for a tour to turkey, so i went. the guys explained everything clearly about money and hotels, let me choose and filled out the papers, sorted out that insurance – did it all in one day, by the way questions on the spot i only solved through their contact, support worked great. it was clear the people cared, if it wasn't for their help and the fast card payment i'd have been lost on that trip, i was satisfied a hundred percent and gave them a five, rated them after all.

We were long unsure where to fly and then a neighbor praised trips.kz – I dropped by their place in Almaty just to ask about Turkey, and a week later I was already holding ready documents for four people. They explained everything in detail about the hotel and what to do, sorted out the visa and insurance in one day, while I was scrambling with payments – the card wouldn’t go through, and they patiently waited and reminded me each time that we were on time; even when a problem came up on the spot with the transfer, the manager sorted it out in fifteen minutes via whatsapp. The only thing – we got to the hotel in about three hours instead of the promised two, but that’s hardly a complaint to the agency, and overall we liked everithing, our approach a five.

took a tour from almaty on trip.kz because a friend recommended it, and the office was nearby too — wanted to go to turkey, take a break from work, and the packing you know yourself what nerves it is... agreed within a week, they calmly explained about the flight and hotel, showed a couple of options on a budget, visa and insurance were done right there, stayed a week without any issues. during the trip itself though i had to write once on whatsapp about the transfer, and they quickly sent me the contact of the local guide, everything got sorted in like twenty minutes — the price by the way turned out fine, not higher than searching myself. the only thing is i waited long for the manager to reply to the initial question, but other than that no complaints, recommend

If not for the agency, I would never have gotten myself together for this Turkey trip — I thought flying alone would be hard, but here everything was explained and arranged in one day. They consulted on the visa via whatsapp even when I was already there and panicking about the layover, even though it wasn't their fault at all. I paid by card, all the receipts were sent, so it's a solid four plus, the only minus is that they could have offered a better deal on the hotel, but I didn't insist myself.